NEW CONTACT NUMBER:
Our new Office Telephone number is +965 5752339.
FLASH NEWS :
· ACME Software is available in Arabic, English and Other Languages.
· The range of ACME Software is exclusively suitable for Middle-East market.
· We are looking for Channel-Partners in unrepresented areas, if you feel like joining hands, please send us your proposal to sales@globalacme.com
GAITS has packages based on several combinations to deliver these services or can work up Customer specific support packages. These packages can span various product configurations for protection and availability, messaging servers and databases. GAITS would provide all these solutions using a available knowledge base spanning the Legato products, Operating systems and specific databases and applications
Installation services
This involve a team providing specific checklists to the OS/ Hardware partner to ensure that all prerequisite OS, Hardware and Network components are in place prior to us commencing the installation. The installation would be done on the target servers and specific clients. Key deliverables for this phase could include Configuration Diagrams, Site Summary Reports and key Knowledge transfer based on the Customer specific configuration.
Optimizing services
Includes Customer site’s specific and based on the protection and availability needs, volumes, backup windows and infrastructure. These services could be rendered on-site by our personnel or facilitated over phone and e-mail.
Troubleshooting services
This would be the core of our support services and run through daily operations of the Customer and ensure that information assets are always being protected and business continuance being made possible. These services could be rendered on-site or facilitated over phone and e-mail through hand in hand isolation exercises to eliminate issues.
Training services
This would be of great importance to any Customer. GAITS deliver training either on a Legato product based model or on a Customer specific model. The product-based model would include coverage on the concepts behind operations and best practices. The Customer specific model would cover operations and basic troubleshooting.
