This involve a team providing specific checklists to the OS/ Hardware partner to ensure that all prerequisite OS, Hardware and Network components are in place prior to us commencing the installation. The installation would be done on the target servers and specific clients. Key deliverables for this phase could include Configuration Diagrams, Site Summary Reports and key Knowledge transfer based on the Customer specific configuration.

Optimizing services

Includes Customer site’s specific and based on the protection and availability needs, volumes, backup windows and infrastructure. These services could be rendered on-site by our personnel or facilitated over phone and e-mail.

Troubleshooting services

This would be the core of our support services and run through daily operations of the Customer and ensure that information assets are always being protected and business continuance being made possible. These services could be rendered on-site or facilitated over phone and e-mail through hand in hand isolation exercises to eliminate issues.

Training services